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Have you forgotten your password, need help ordering or have a specific question about delivery or returns, we’re here to make sure you get the most out of shopping with SoloEbay.com.

How do I make a complaint?

We’re really sorry that you are not happy with our service. If you need to contact us, you can do so via the following channels and we’ll do our very best to put things right;

Request a Call Back on 0044 7882345610.

Complaints: [email protected]

Enquiries: [email protected]

GDPR: [email protected]

International Enquiries: [email protected]

Unsubscribing: [email protected]

Please see below link to the European Commission’s Online Dispute Resolution Platform –https://ec.europa.eu/consumers/odr/

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Registered Address:

SoloEbay Limited,
152-160, City Road,
London, Greater London

Hours of Operation

  • Monday:10:00-18.30 
  • Tuesday:10:00-18.30
  • Wednesday:10:00-18.30 
  • Thursday:10:00-18.30
  • Friday:10:00-18.30
  • Saturday:10:30-16.30
  • Sunday: Closed


If you’re interested in employment opportunities at SoloEbay, please email us: [email protected]

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